TORI Systems LLC (“Tori Systems”, “Tori”, or the “Company”, “We”, “Us”, “Our”) is committed to secure and trustworthy Internet commerce and the individual’s right to privacy. This Privacy Statement describes Tori Systems information practices: what information Tori Systems and its related entities collect about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. It also explains the choices available to you regarding our use of your personal information and how you can access and update this information.
This privacy statement covers the information practices of our:
- SaaS products
- Downloadable products
but does not include:
- Third-Party Products. These are third party products or services that are integrated with Tori Systems product or services. You should always review the policies of third party products and services to make sure you are comfortable with the ways in which they collect and use your information.
- The Company’s Websites may contain links to other websites. Tori Systems is not responsible for the information practices or the content of such other websites. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit. Our Websites also include Social Media Features, such as Facebook, Twitter, Google+, LinkedIn, Xing buttons. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing it.
A “Device” is any computer used to access the Tori Systems, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
Unless otherwise stated, our SaaS Products and our Downloadable Products are treated the same for the purposes of this document.
Content: any information or data that you upload, submit, post, create, transmit, store, or display in a Tori Systems Service.
Downloadable Products: Tori Systems downloadable software products and mobile applications that are installed by customers on an infrastructure of their choice.
Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
Websites: Tori Systems websites, including but not limited to toriapps.com, tori.one, tori.nz, and any related websites, sub-domains, and pages.
5. INFORMATION COLLECTED
When expressing an interest in obtaining additional information about Tori Systems products or accessing secure areas of our Websites, Tori Systems requires you to provide the following personal information, such as:
- Name, company name, email address, mailing address, phone number;
- Login and password (credentials for access to your personal accounts or instances).
You may provide this information directly when you enter it in Tori Systems.
We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include (“incidentally-collected Personal Information”).
Also, we collect other data that you submit to our Websites or as you participate in any interactive features of the Tori Systems, participate in a survey, contest, promotion, sweepstakes, activity, or event, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with Tori Systems product could be submitted to our Support Services or posted in our public forums.
As you navigate the Company’s Websites, Tori Systems may also collect information through the use of commonly-used information-gathering tools such as cookies. Information collected includes standard information from your web browser such as your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, links clicked, and actions taken while browsing.
6. INFORMATION COLLECTED FROM YOUR USE OF Tori Systems
6.1. Web Logs
6.2. Analytics Information from Website and SaaS Products
We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the Tori Systems being used, the associated license identifier (SEN) and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the Tori Systems are being affected.
6.3. Analytics Information Derived from Content
Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Personal Information.
Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
6.4. Analytics Information from Downloadable Products
We collect analytics information when you use our Downloadable Products to help us improve our products and services. Our Downloadable Products contain a feature that sends information about the technical operation of the Downloadable Products on your systems (“System Information”) to us.
In addition, we collect analytics information from Downloadable Products that is a subset of the analytics information described above for Websites and SaaS Products. As with Websites and SaaS Products, the analytics information we collect includes elements of Content related to the function the user is performing, but with an important caveat. With the Downloadable Products, before sending the information to Tori Systems servers, we filter the analytics information to remove elements that we believe may contain sensitive or Personal Information.
6.5. Installer Analytics, Software Updates & License Information from Downloadable Products
During the installation of our Downloadable Products, the installer sends analytics information to Tori Systems to allow us to understand where in the installation process users are experiencing trouble or dropping out. Examples of information we collect for these purposes include the name and version of the Downloadable Product and the server ID, SEN, and IP address of the customer instance.
6.6. Cookies and Other Tracking Technologies
Tori Systems utilizes commonly-used information-gathering tools, such as cookies, to collect information as you navigate the Company’s Websites (“Website Navigational Information”). This section describes the types of Website Navigational Information that may be collected on the Company’s Websites and how this information may be used.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. Cookies enable us to track and target the interests of our users to enhance the experience on our site. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that, some features of this site may not work as intended.
6.6.2. Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you.
7. INFORMATION COLLECTED FROM OTHER SOURCES
8. USE OF INFORMATION COLLECTED
Tori Systems uses the information collected from our Websites, Products, and SaaS to perform the services requested. For example, we may use this information to:
- Respond to customer service requests, questions, and concerns;
- Provide, operate, maintain, improve, and promote Tori Systems;
- Enable you to access and use Tori Systems, including uploading, downloading, collaborating on, and sharing Content;
- Process and complete transactions, and send you related information, including purchase confirmations and invoices;
- Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
- Send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, promotions, contests, events, and sending updates about your team and chat rooms; and providing other news or information about us and our select partners. You have the ability to opt-out of receiving any of these communications as described below under “Communication preferences”;
- Monitor and analyze trends, usage, and activities in connection with Tori Systems and for marketing or advertising purposes;
- Investigate and prevent fraudulent transactions, unauthorized access to Tori Systems, and other illegal activities;
- Personalize Tori Systems, including by providing content, features, or advertisements that match your interests and preferences;
- Enable you to communicate, collaborate, and share Content with users you designate;
- For other purposes about which we obtain your consent.
9. INFORMATION SHARING AND DISCLOSURE
We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.
9.1. Your use
When you use Tori Systems, the Content you provide will be displayed back to you. Certain features of Tori Systems allow you or your administrator to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into Tori Systems.
As a natural result of using Tori Systems, you may create Content and grant permission to other Tori Systems users to access it for the purposes of collaboration. Some of the collaboration features of Tori Systems display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content. Where this information is sensitive, we urge you to use the various security and privacy features of the Tori Systems to limit those who can access such information. Your sharing settings may make any Information, including some Personal Information, that you submit to Tori Systems visible to the public unless submitted to a restricted area.
9.3. Access by your system administrator
You should be aware that the administrator of your instance of Tori Systems may be able to:
- access information in and about your Tori Systems account;
- access communications history, including file attachments, for your Tori Systems account;
- disclose, restrict, or access information that you have provided or that is made available to you when using your Tori Systems account, including your Content;
- control how your Tori Systems account may be accessed or deleted.
9.4. Service Providers, Business Partners and Others
We work with third-party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis, and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. Please be aware that you are providing your information to these third parties acting on behalf of Tori Systems.
9.5. Links to Third Party Sites
9.6. Social Media Widgets
9.7. Compliance with Laws and Law Enforcement Requests; Protection of Our Rights
We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, (b) to enforce our agreements, policies, and terms of service, (c) to protect the security or integrity of Tori Systems products and services, (d) to protect Tori Systems, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
9.8. Business Transfers
We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Tori Systems of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
9.9. Aggregated or Anonymized Data
We may also share aggregated or anonymized information that does not directly identify you with the third parties described above. We will share your Personal Information with third parties when we have your consent to do so.
10. INFORMATION WE DO NOT SHARE
We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission. We will share your personal information with third parties only in the ways that are described in this Privacy Statement. We do not sell your personal information to third parties.
We may provide your personal information to companies or their Websites that provide services to help us with our business activities such as customer support or billing for our services. These companies are authorized to use your personal information only as necessary to provide these services to us.
11. DATA STORAGE, TRANSFER AND SECURITY
Tori Systems hosts data with hosting service providers in numerous countries. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).
Where Downloadable Products are used, the responsibility of securing access to the data you store in the Downloadable Products rests with you and not Tori Systems. We strongly recommend that administrators of Downloadable Products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data.
12. COMMUNICATIONS PREFERENCES
Tori Systems offers customers and visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of the Company’s marketing emails.
The security of your personal information and our Customers’ information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, or within our products and services, you can contact us at firstname.lastname@example.org.
14. CHANGES TO THIS PRIVACY STATEMENT
TORI Systems reserves the right to update this Privacy Statement to reflect changes to our information practices. We will provide notification of material changes to this statement through the Company’s Websites or to our Customer via email prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
15. CONTACT US
Questions regarding this Privacy Statement or the information practices of the Company’s Websites should be directed to TORI Systems as follows:
Privacy TORI Systems